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Senior EDI Engineer
This person will provide first and second level technical support on our hosted EDI solution. They will respond to, and work directly with our customers, resellers and internal business units to resolve transaction processing issues and provide technical support and assistance on our Inovis (formerly Harbinger TLE) EDI solution. In addition to their daily support responsibilities, they will also assist in the development of EDI Technical Support documentation and contribute to the ongoing design and enhancement of our internal processing system.

Provide front-line customer support for all EDI related systems. Responding to contact from customers and resellers via phone and email.
Coordinate with internal business units (customer service, compliance, distribution center personnel) to define EDI implementation plan for new and existing EDI transaction sets.
Extensive troubleshooting and problem-solving.
Work closely with the IT development team to support and enhance software and system architecture.


Assist in the ongoing augmentation of automation platforms and systems in effort to reduce processing times and improve overall efficiency.
Other duties as assigned.




Experience with TrustedLink Enterprise (TLE) for UNIX/Linux or Windows
Must have precise knowledge of EDI transaction sets, 850, 860, 856, 810, 211, 214, 753, 754, etc.
Extensive knowledge of translators and EDI related integration aspects.
Ability to coordinate testing and deployment of EDI partner relationships.
Experience with Value Added Networks (VANS) and mailboxes.
Excellent communication skills (verbal and written).
Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
Superior troubleshooting and problem-solving abilities.
Ability to work in a fast-paced environment with little direct supervision.
Proven knowledge of EDI and XML standards (VICS, EDIFACT) and associated communication protocols.
Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
Exposure to and basic understanding of relational databases.
Extensive SQL and its practical uses in an IBM Informix or Oracle environments.
Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
Unix and Linux experience.
GXS BizLink experience a big plus.


Bachelor’s degree in Computer Science or related field preferred.
7+ years experience in senior application/software support role.

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