Are you passionate about being the go to hands-on expert on a team while also being a part of transformative projects? As an Apple & Adobe AEM Technical Specialist, you will discover team needs and be the problem-solving hero that each of them are looking for. You will educate and influence a team of employees focused on creating the most engaging user experience.
This is your opportunity to get in on the ground floor of a digitally transformative experience project where technology and creativity are becoming tightly woven together. This position is based in our home office located in Sunderland, Vermont and reports to our Manager of Technical Services. It is an individual contributor role with no-direct reports; this is an exempt (salaried) position.
Our associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations.
Qualifications that will ensure that you hit the ground running:
Minimum 3-5 years supporting Mac OS X and maintaining hardware and software in a networked environment
Proficient with installing and supporting Adobe Creative Cloud
Knowledge of office productivity products
Ability to collaborate as well as work independently to solve problems
Experience supporting users onsite and remotely
Strong organizational agility and interpersonal skills
Dynamic team player interested in improving internal processes
Strengths in following policies and procedures related to how problems are identified, received, documented, distributed and corrected
Hunger for learning new things, solving new problems and accomplishing big things
Qualifications and skills we hope you have:
Hands-on experience with a digital assets management platform and workflows (Lago, Adobe Experience Manager, Widen, Pimcore, etc.).
Experience or exposure to implementing technology (software, platforms, or systems)
Experience as a Business Analyst or Systems Analyst in a professional or client-facing environment (agency experience a plus)
Experience with Web Content Management Systems and integrations (Sitecore, AEM, Drupal)
Apple Certified Support Professional
Things you will commonly be working on:
Support local and remote Mac peripheral devices and server infrastructure for specific devices
Perform various operational maintenance tasks including device provisioning, patching, backup monitoring, basic system administration, decommissioning
Coordinate with hardware/software vendors for advanced support including remote troubleshooting, and onsite break/fix
Smart-hands to assist engineers to troubleshoot/resolve issues or outages that impact business
Troubleshooting issues within a Mac OS X/Windows hybrid environment
Help desk support and technical training on hardware and software to end users; specifically, Mac users
Troubleshooting Mac software and hardware for end users via phone, email, and service desk walk-ups; also supporting iPhone, iPads, and other Mac related hardware in office
Set up mobile phone Exchange email, VPN, and internet access for users via secure company network
Provision new equipment for end users including peripheral devices, Mac laptops, etc.
Examine, design, and implement new internal procedures to improve office procedures