I recently asked my LinkedIn Network, “When job searching, do you read the Glassdoor reviews about companies? Do bad reviews deter you from accepting an offer?”  I sat back and waited for the responses. A couple of people said no, some said yes, but everyone said they read the reviews.

glassdoor

If you haven’t checked out how your company is rated by its current and past employees check out glassdoor.com!

I really opened my eyes to Glassdoor when a candidate I was trying to place looked up a company’s reviews and was a little worried about going for the interview. They were given horrible reviews, all with the trend that the company micromanages their employees, etc.  This was news to me as I’ve only heard positive reviews from other people we have placed there.

My response to my candidate was “the people who complain anonymously are usually the ones that got fired for wrong doing or have a gripe – happy people usually don’t take the time to write a review.”

That story ended with the person taking the job and loving the team that he is working with.

I took some time to look up our other clients on Glassdoor. The trend for poor reviews seem to be people complaining about something they have gotten fired for. Can you honestly trust the review of someone who said because of a deadline, they had to work overtime? Or if someone gives the company 1 star because they “couldn’t hit the quota”?

Also, remember the age-old caveat:

A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. Happy customers who get their issue resolved tell about 4-6 people about their experience. – White House Office of Consumer Affair.

This could also be said about dissatisfied employees.

My advice to job seekers – talk to the company in question and form your own opinions.  You may decide that the reviews are accurate, but you also may miss out on some great opportunities by basing decisions solely on the on-line reviews.  

You could be one of the happy ones – so just explore the opportunity before deciding!

Happy Worker

Do you read Glassdoor reviews before making a decision about a new position? Does it change your opinion on a company? Let us know your thoughts!