Our client, based in Nassau County has an immediate opening for a Help Desk / Desktop support pro. This is a 3-4 month, contract to hire opportunity. Entry level candidates are encouraged to apply.
Provide first line of response for users requiring technical assistance on PC’s and Network
Complete Tickets according to the documented procedure
Setup and configure desktops/laptops and desktop applications including Office
Perform essential technical or operational trouble shooting. Documents, Tracks and Monitors problems to ensure a timely resolution
Communication with Multi-National End Users
Escalation of High or Emergency priority issues to Management
Off Hours call support on rotating basis with 10 others
Windows 7/10 OS required, certification a plus
Office365 configuration and functionality (i.e. Excel, Word, PP, Access, Skype)
Excellent communication skills both written and verbal
Strong ability to learn new technologies via self education and company training
Works well in a team environment while working independently on assigned tasks.
Experience with other tools that support Windows. (i.e. Virus Protection, Network Monitoring, Software Distribution) a plus
Windows Server and Cisco a plus
Powershell a plus