The Manger, Product Delivery plays an integral role in in ensuring the successful completion of projects critical to the
company’s core product platforms.

Summary of Responsibilities:
• Monitor, track and communicate key milestones of work items within company’s established Software
Development Life Cycle (SDLC)
• Schedule and coordinate the Company’s Product software releases including post-release verification
• Manage risks and work collaboratively to resolve issues that may affect a release’s scope, schedule, and quality
• Management of the Quality Assurance (QA) Team including the review and execution of quality control test plans
• Providing oversight and mentoring to the Business Systems Analysis (BSA) Team in analysis and design
• Organize end of release activities such as user acceptance and regression testing
• Coordinate knowledge transfer to business operations team on new functionality including training and demos
• Provide consultation and advisement to Operations team on system functionality or related processes
• Responsible for the completion of post-release solution documentation
• Creating and facilitating Product Development Team Release Retrospective
• Assistance with troubleshooting Help Desk tickets including analysis, bug entry and testing as required
• Prepare recommendations for team improvement and efficiencies
• Work collaboratively with other members of the Product Development team to ensure overall team goals are met
in a timely manner
Qualifications:
• Bachelor’s degree in Computer Science, Mathematics, Business, Technology or related discipline or an equivalent
combination of related education and work experience
• 5+ years of experience in QA testing, business analysis, auditing, implementation of software solutions or similar
work experience
• 1-2+ years of demonstrated mentorship and/or direct oversight of a team
• Excellent communication, interpersonal, coaching and conflict resolution skills
• Aptitude to analyze processes and data, identify problems and trends, develop effective solutions, and perform
risk assessment
• Knowledgeable in SDLC methodologies; Microsoft’s Team Foundation Server (Azure DevOps) a plus
• Understanding of SQL and relational databases a plus
• Strong initiative and ability to work well in fast-paced, agile team environment
• High degree of organizational skills; able to effectively prioritize workload
• Flexibility and adaptability for growth; willingness for continued learning

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