charissa

Charissa Cunningham

Summary

Seeking an opportunity with an organization where I can exercise my exceptional customer service, problem solving, analytical, interpersonal skills, and educational business knowledge. Utilize my project management and strategic consulting skills to build a solid career in a professional environment with opportunity for growth and advancement.
Experience

XPO Logistics, Analyst, Customer Accounts Marietta GA January 2022 – Current

Document requirements for new projects, including current state, future state and gap analysis
Provide analytical, troubleshooting, training and executive escalation support for daily projects
Monitor completed projects to analyze the health of the account, claims management, review KPIs, evaluate operational assumptions vs. planned
Participate in meetings with Operations Support team to ensure global coordination across multiple technical and operational initiatives

Lux Style Boutique, Business Strategy  Consultant  Atlanta GA/Joliet IL January 2018 – December 2021

Perform in depth data analysis to assist clients with gaining insight to customers behavior through competitive/industry analysis, reviewing customer data, and transactional data
Develop strategic plans to improve the clients competitive advantage, marketing campaign performance, business objectives, business goals, and increase revenue
Provide ongoing business fundamentals support to key clients

CSS Industries Shorewood IL November 2018 – September 2019

Operations liaison between customers and company
Assisted customers and internal credit department with chargeback claims
Investigated, analyzed, disputed, approved, or denied customer’s claims regarding overages, shortages, and damages

Ingredion, Treasury Analyst Westchester IL December 2017 – August 2018

Analyzed/monitored cash forecasting processes and transfer of funds
Captured Monthly, Quarterly, and yearly foreign exchange rates using Bloomberg
Provided FP&A monthly P&L statements
Managed  global monthly cash, debt, and financing cost
Maintained intercompany loan agreements and records
Provided operating income and various financial data reports to management and executive teams

Ingredion, Supply Chain Customer Service Agent/Contract and Pricing Analyst  Westchester, IL December 2014- 2017

Captured customer orders, concerns, analyzed customer data and market trends
Ensured the accuracy of both written/electronic data and adhered to the order processing flow (system and processes).
Identified internal/external trends, considered alternative solutions, and made recommendations for action.
Provided high value support/service to customers as well as keeping those affected by the decisions up-to-date.
Worked closely with sales, logistics,demand planning, procurement, and product management teams to develop and implement various company continuous improvement projects and strategies

Lineage Logistics, Transportation Coordinator University Park, IL March 2014- December 2014

Analyzed, scheduled, and negotiated all aspects of the load while maintaining high quality service value to the customer.
Researched and recorded all vital information regarding the load including rates, appointments, os&d, and delays.
Focused on inside sales opportunities to increase department productivity and provided further transportation services for current and future customers
Produced/managed monthly on time delivery reports

Panduit, Pricing Coordinator (Contract) Tinley Park, IL March 2012-

March 2014

Reviewed and approved contract renewals via email correspondence, analyzed customer’s needs while monitoring competitors pricing
Performed analysis and prepare reports for Global & market accounts

Education/Skills

Bachelors in Business Management, Robert Morris University Orland Park, IL

Lean Six Sigma certification (Green Belt)

Proficient user in:

MS Word, Excel, Power Point, MS Outlook, MS Access

Oracle, SAP, Lean Logistics, JD Edwards, Bloomberg, FreshDesk