Seeking an opportunity with an organization where I can exercise my exceptional customer service, problem solving, analytical, interpersonal skills, and educational business knowledge. Utilize my project management and strategic consulting skills to build a solid career in a professional environment with opportunity for growth and advancement.
XPO Logistics, Analyst, Customer Accounts Marietta GA January 2022 – Current
Document requirements for new projects, including current state, future state and gap analysis
Provide analytical, troubleshooting, training and executive escalation support for daily projects
Monitor completed projects to analyze the health of the account, claims management, review KPIs, evaluate operational assumptions vs. planned
Participate in meetings with Operations Support team to ensure global coordination across multiple technical and operational initiatives
Lux Style Boutique, Business Strategy Consultant Atlanta GA/Joliet IL January 2018 – December 2021
Perform in depth data analysis to assist clients with gaining insight to customers behavior through competitive/industry analysis, reviewing customer data, and transactional data
Develop strategic plans to improve the clients competitive advantage, marketing campaign performance, business objectives, business goals, and increase revenue
Provide ongoing business fundamentals support to key clients
CSS Industries Shorewood IL November 2018 – September 2019
Operations liaison between customers and company
Assisted customers and internal credit department with chargeback claims
Investigated, analyzed, disputed, approved, or denied customer’s claims regarding overages, shortages, and damages
Ingredion, Treasury Analyst Westchester IL December 2017 – August 2018
Analyzed/monitored cash forecasting processes and transfer of funds
Captured Monthly, Quarterly, and yearly foreign exchange rates using Bloomberg
Provided FP&A monthly P&L statements
Managed global monthly cash, debt, and financing cost
Maintained intercompany loan agreements and records
Provided operating income and various financial data reports to management and executive teams
Ingredion, Supply Chain Customer Service Agent/Contract and Pricing Analyst Westchester, IL December 2014- 2017
Captured customer orders, concerns, analyzed customer data and market trends
Ensured the accuracy of both written/electronic data and adhered to the order processing flow (system and processes).
Identified internal/external trends, considered alternative solutions, and made recommendations for action.
Provided high value support/service to customers as well as keeping those affected by the decisions up-to-date.
Worked closely with sales, logistics,demand planning, procurement, and product management teams to develop and implement various company continuous improvement projects and strategies
Lineage Logistics, Transportation Coordinator University Park, IL March 2014- December 2014
Analyzed, scheduled, and negotiated all aspects of the load while maintaining high quality service value to the customer.
Researched and recorded all vital information regarding the load including rates, appointments, os&d, and delays.
Focused on inside sales opportunities to increase department productivity and provided further transportation services for current and future customers
Produced/managed monthly on time delivery reports
Panduit, Pricing Coordinator (Contract) Tinley Park, IL March 2012-
Reviewed and approved contract renewals via email correspondence, analyzed customer’s needs while monitoring competitors pricing
Performed analysis and prepare reports for Global & market accounts
Bachelors in Business Management, Robert Morris University Orland Park, IL
Lean Six Sigma certification (Green Belt)
Proficient user in:
MS Word, Excel, Power Point, MS Outlook, MS Access
Oracle, SAP, Lean Logistics, JD Edwards, Bloomberg, FreshDesk